Envox Developer Blog

Unfortunatly are these instruction well known – and I am not sure what he means with: … it is not an exact sience … ???:

With regards to detecting the difference between voice and fax, it really is not an exact science and our platform really just provides the API, it doesn’t control the low level Dialogic stuff.
Having said that, what I would suggest is:
1. EnableFeature > Specific > Enable tones > Fax CNG Calling tone (1100Hz).
2. WaitCall block.
3. Play block (you may want to play a greeting if a caller may be dialing in.
4. Continue code for ‘voice’ flow.
5. In the Event Handler, handle FaxRecvTone event and pass through the   EndEventProcessing block, then go to FaxRecv block and continue as required.
Also, handle Disconnect in EventHandler block to ReleaseCall, pass trough EndEventProcessing and goto WaitCall block.

envox syntellect is still working on an answer for our fax problem. At least Bressner Technology says so.

trying to implement the end user fucntionality receicing fax fails. Using the sample in the help file does not work.

The answer from envox syntellect support is that he thinks the help file description is extremly helpful …

So he will get the code to check.

I got new information from our support partner  Bressner Technology – he will try to get answers … and a solution

Our workaround for converting wav to mp3 with a BATCH-Script works now – We got no helptful information from syntellect, how BATCH-Scripts with parameters are triggered. To ensure that the parameters are correctly identified by the BATCH-Script, they must be written between double quotes – the problem was, that a string already has to be between double quotes. To write double quotes within a string, you must write two double quotes, as we found out (trial and error…)

e.g. “Hello “”world”"”      for:                    Hello “world”

Unfortunately this information neither is in the syntellect help files nor was syntellect able to tell us…

Due to the fact that it seems Bressner Technology including envox syntellect support does not understand our problem. After writing a report again I got the following answer:

I can most definately confirm that the AudioFileConvert blocks does work, I suspect that there might be a problem with their use of the block, hence my requests to see the script. I have attached a simple script in a zip file that succesfully converts a wav file to a mp3 file, in the zip file are both the source wav file and the encoded mp3 file.

As per previous discussion, the mp3 codec must be installed on the developement machine (so that it can be selected when using the Browse after selecting the format from the specific tab of the AudioFileCOnvert block) and also on the runtime machine.

Fyi, the full name for mp3 is MPEG-1 Audio Layer 3.

Maybe the the systems works in the lab of envox syntellect but not in our plattform!!
… and we have installed the codec …

Nobody is willing to log-in.

although our support partner bressner technology and the technicians  of  envox syntellect have the access rights on our machines nobody is going directly on our platform. We are in an email ping pong to find the root cause why the batchfile does not work properly.

It seems that we get no solution for our mp3 convert problem on the envox syntellect platform-

but there is a possibiliy triggering a batch file. This file does its job when starting manually but I am not able to integrate this in the code.

Hopefully I get an answer from our support team!

Support answer from Syntellect (Envox):

—
yes indeed there is an option in audiofle convert for MPEG LAyer 3 . Open AudioFileonvert

In Source: Specify the file name of the wav file then click on choose format and then click on Browse Choose PCM

On the destination do the same and specify the extension of teh file as mp3 but when click on browse choose MPEG LAyer3.

I did tested and I did play it using Windows Media player
—
but it does not work with adobe flash player!!!

One of the “support-brain” is leaving the company. I hope that will not discontinue the support …