At approximately 4 o’clock morning the NIC died resulting in a service outage. The Envox server itself was up and running. Our hosting crew fixed the NIC problem by activating the secondary NIC. Unfortunately the Dialogic HMP license file is bound to the MAC address of the NIC.
Changing the Dialogic license file permanently is not free of charge, even though we are no longer able to use the “old” licenses any more. Fortunately the guys at Bressner, our local support partner for Envox/Syntellect, offered to fix the license issue free of charge.
After creating the license file, uploading and activating it, the SCP started without any problems and the servicelines were available once again. We had an outage of approx. 12 hours due to this issue.
Once again, thanks to the guys at Bressner for their non-bureaucratic help in this matter.