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Envox-Syntellect again total outage because of HMP failure

Thursday at aprox 10 pm in the night the HMP module lost connectivity to the sip registrar. Consequently the system rejected all calls.  Due to a mail sending problem and no reaction of the envox support (who received the error mail) the platform was off line for several hours again. This is a known bug which seems not to be resolvable.

We sent detailed logs to Envox support again for analyses.

This entry was posted on Friday, March 19th, 2010 at 19:13 and is filed under envox operational issues. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.

One Response to “Envox-Syntellect again total outage because of HMP failure”

  1. JonErik says:
    10. April 2010 at 00:14

    Not bad article, but I really miss that you didn’t express your opinion, but ok you just have different approach

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