Due to the fact that during xmas no one is in charge of doing support, I got the recommendation from Bressner Envox Syntellect support to reboot the system once a day.
Next year everything will be better – and the support team will solve the problem.
To get a proper support for the license issue I tried to reach the syntellect support call center.
Somehow frustrated I stopped my activities to find help …
wow – receiving the xmas-whishes from our support partner (www.bressner.eu) for our envox syntellect platform should have been a hint that the entire company is unavailable – including the support team!!!
Unfortunatly we still have the problem that our purchased and permanent license file swaps to a temporay license file without any reasons. Hence our entire systems is disconnecting from the network and our services are unreachable.
To know that we have purchased a “premium support package” does really hurt!!
Bad news – it seems that we have a license problem with envox syntellect. Although we have ordered a regular permanent license file it is now expired and our entire platform is disconnected.
Due to a restart the systems is in a grace mode and so we have aprox. 2 days to fix the problem.
It is too bad that a license problem is able to disconnect a service. A warning would be acceptable but going “off-hook” – unbelievable 